At about 7AM EST this morning (8/13/2016) our datacenter had a power issue to it's cooling systems and routers due to storms and power surges.
The local Electric Company had to replace 2 transformers and the datacenter had to fix 2 burned up pumps on the buildings chillers from the storm damage.
The work is completed and all servers are now back. The servers where never down just the routers and switches where so that they could keep the heat from getting to bad and hurting the servers. This meant that your site and servers could not be reached for an extended time.
This is the Notice from them to us this morning and trough out the day:
Dear Customers,
As we noted in our communication at approximately 7:30 am local time, PHX-01 is experiencing elevated white space temperatures caused by multiple utility bump events attributable to overnight storms in the area. RadiusDC has on-site vendors working rapidly to resolve the situation and restore adequate cooling. RadiusDC technicians have activated mitigation efforts to reduce rising space temperatures. Thus far we have restored Chiller D into operation as of 7:45 am local time. Additional Radius DC remediation measures include the following action items (anticipated commencement local time; anticipated completion local time):
Chiller C restoration (targeted 12:30 pm)
Temporary on floor cooling and heat removal equipment added (approximately 10:00 am)
Additional temporary chiller and temporary backup generator added (targeted approximately 4:00 pm)
Following the restoration of Chiller D, we have seen significant temperature reductions and expect that reduction to continue over the next 60 minutes.
We will provide future communications in 20-minute intervals to advise status of the remaining remediation efforts.
Again all services are back and reachable.
Thank You for your understanding.
Thursday, August 13, 2026
